Privacy Policy

1. Introduction

Chat Funnel ("we," "us," or "our") operates the Chat Funnel platform available at chat-funnel.com and app.chat-funnel.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account information: When you register, we collect your name, email address, and password.

Usage data: We automatically collect information about how you interact with the platform, including pages visited, features used, and session duration.

Lead data: When visitors complete funnels you build, we collect the information they submit (name, email, phone, etc.) on your behalf. You are the data controller for this lead data.

Payment information: Billing is handled by Stripe. We do not store credit card numbers on our servers.

3. How We Use Your Information

• To provide, operate, and improve the Chat Funnel platform
• To send transactional emails (account confirmation, lead notifications, password resets)
• To process payments and manage your subscription
• To respond to support requests
• To detect and prevent fraud or abuse
• To analyze aggregate usage patterns and improve our service

4. Information Sharing

We do not sell your personal information. We share data only with:

• Service providers who help us operate (Supabase for database/auth, Stripe for payments, Resend for email)
• Law enforcement when required by law or to protect our legal rights
• Successor entities in the event of a merger or acquisition

5. Data Retention

We retain your account data for as long as your account is active. Lead data is retained until you delete it or close your account. You may request deletion of your data at any time by contacting us.

6. Cookies

We use cookies and similar tracking technologies to maintain your session and remember your preferences. We do not use third-party advertising cookies.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), hashed passwords, and row-level security on our database. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request a portable copy of your data

To exercise these rights, contact us at info@chat-funnel.com.

9. Children's Privacy

Chat Funnel is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform. Continued use of Chat Funnel after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at info@chat-funnel.com.